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UK Returns

If for any reason you need to return your purchase then this can be arranged FREE OF CHARGE by using Asda toyou or DPD pickup shop, simply use the returns label provided with your delivery.

Returns of unopened and re-saleable items are accepted up to 30 days from the receipt of your goods, this EXCLUDES those items which are customised or made to order which covers ALL Paints (including tester pots), Wallpaper Samples and Customised Murals.

To return your items simply follow the below simple steps:

Asda Returns:

How to return your order via the toyou service at over 600 ASDA stores

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  Write your name &          Attach label to your          Take your parcel to Asda
  order no on the               parcel
  label


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Drop off your parcel at          Track your parcel          Your return via Asda toyou
the toyou returns point         at www.toyou.co.uk       is FREE
or hand to a colleague

 

DPD Returns: 

  1. Find the DPD 'Return your Parcel' label that came with your parcel
  2. Complete the label including your order number (this is vital as without it we can't tie up your order to your return)
  3. Stick on the outside of the box.
  4. Visit www.dpd.co.uk/pickuplocator to find your nearest store and drop off your parcel.
  5. Please ensure that you get a receipt so that you and we can track your return.

If you do have any questions you can contact us either by e-mailing us at help.is@grahambrown.com or by calling 0808 168 3795 (Mon-Fri 9am-8pm GMT, Weekends 10am-4pm), if you could include your order number on any communication that would be very much appreciated.

For info the Returns Label will look a little like the one below, if you don't receive one in your parcel then please use the contact details above to request a new one.

 

 

Once we receive your parcel, we will refund your account, due to high volumes this is currently taking 10-14 days after receipt of the parcel.

Please Note: it is important that the above process is followed for all product returns, any returns received outside of this process will delay any refunds and may be returned to you without a refund being processed.

Comments

  • Avatar
    KAREN ELYARD

    I have returned a roll of wallpaper through a collection point Hughes of wymondham norfolk two weeks ago and i have not had my account credited