US Returns

If you have received your order and would like to return it, please contact our Customer Service team on 1-800-554-0887 (Mon-Fri 9am - 5pm EST) and ask for a Returns Authorisation number.

To be eligible for a return/refund, item(s) MUST be returned within 30 days of receipt in their original condition, please do not return opened items as we will be unable to process a refund.

Please note: We DO NOT accept returns on samples as these are cut to order.

How to return to us:

Unfortunately we are currently unable to offer free refunds so all refunds are at your own expense.

All returns should be sent to the address below (please specify your order number on all returns):

1. Contact our Customer Service team on 1-800-554-0887 (Mon-Fri 9am - 5pm EST) and ask for a Returns Authorization number
2. Download and complete the returns form and place in your parcel.
3. Reseal your items well
4. Return to: 

Graham & Brown Returns


100 Quality Circle


PA 17112

The goods will be deemed returned when received by Graham & Brown, and we will issue a refund as soon as possible.

Returns for any other reason i.e. products are defective, will require us to examine the products prior to refunding the payment. We will do so within a reasonable time period, usually 30 days, and will always inform you of our decision.


  • Avatar
    Michelle Langstaff

    I would like to request a return/refund on order #1972620. I received it and opened the packaging and learned that the letter "C" doesn't have a base to stand alone. It also didn't fit in the place it was intended. The product is in the exact condition in which I received it. I will plan to return the item this week. Thank you.


    Michelle Langstaff