US Returns

If you have received your order and would like to return it, you must arrange (at your own expense) to return the goods in a saleable condition, meaning the product is undamaged and the packaging is unopened and sealed.  To be eligible for a return/refund, you must return the product within 30 days and your item must be unused and in the same condition that you received it.

All returns should be sent to the address below (please specify your order number on all returns):

Allen Distribution

1225 South Market Street

Bldg 19

Mechanicsburg, Pa 17055

The goods will be deemed returned when received by Graham & Brown, and we will issue a refund as soon as possible. 

Returns for any other reason i.e. products are defective, will require us to examine the products prior to refunding the payment. We will also pay for the return shipping. We will do so within a reasonable time period, usually 30 days, and will always inform you of our decision.


  • Avatar
    Michelle Langstaff

    I would like to request a return/refund on order #1972620. I received it and opened the packaging and learned that the letter "C" doesn't have a base to stand alone. It also didn't fit in the place it was intended. The product is in the exact condition in which I received it. I will plan to return the item this week. Thank you.


    Michelle Langstaff